Terms & Conditions
All booking services available on this website are managed by the:
Bendigo Visitor Centre
51-67 Pall Mall
Bendigo Victoria 3550
W: www.bendigotourism.com
E:This email address is being protected from spambots. You need JavaScript enabled to view it.
P: 1800 813 153
Travel arrangements and prices detailed on www.heathcote.org.au are provided and coordinated by the Bendigo Visitor Centre. The Bendigo Visitor Centre has taken due care and responsibility to verify and check all information on www.heathcote.org.au as at the time of compilation. However, as the relevant accommodation, dining, retail, attraction and tour operators on this website supply this information, it accepts no responsibility for any inaccuracy or incorrect description contained within this website or information as so supplied.
Sales of services as contained on this website are made by Bendigo Visitor Centre, only as an agent for the person, business or company providing the services. Bendigo Visitor Centre does not accept responsibility for any changes in price variation of services shown. All services and prices are subject to change without notice.
All maps, photographs, illustrations and computer-based graphics are included for general purposes only and are not always indicative of the subject matter. Hotel room photographs (graphics) may not be specific to the actual room occupied. Maps are not to scale.
Privacy Policy
We are committed to protecting the privacy and security of any personally identifiable information (PII) you provide us. PII includes information that can be linked to a specific individual, such as name, address, phone number, or email address.
This privacy policy explains how www.heathcote.org.au handles and protects your PII in accordance with commonly accepted privacy principles.
Bendigo Visitor Centre reserves the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it. or sent via postal mail to: 51-67 Pall Mall, Bendigo, Victoria 3550.
What Information We Collect
In an effort to keep our service as simple and easy as possible we do not create, use or store profiles of our customers. We only record PII and other information that we reasonably require to do business with you.
Bendigo Visitor Information Centre collects PII when you:
Make a booking
Your full name, address, email address and phone number are taken each time you make a booking with www.heathcote.org.au.
Contact www.heathcote.org.au
Bendigo Visitor Centre collects PII such as your full name, address, email address and/or telephone number whenever you submit a query or suggestion, or request assistance with a booking.
How We Use Your Information
Bendigo Visitor Centre uses your PII only for the purpose of responding to and fulfilling your requests for our products and services. Information collected on www.heathcote.org.au may be used to:
Purchase Heathcote or Bendigo Visitor Centre products or services
Information collected when you purchase from www.heathcote.org.au is used to charge your credit card and deliver your booking confirmation electronically. We may also contact you about your stay for customer service purposes or to make any changes or cancellations to your booking.
Respond to your questions or suggestions
We will use your address, email address and/or telephone number to contact you when you submit a question or suggestion.
Who We Share Your Information With
Bendigo Visitor Centre does not disclose any information about customer bookings to anyone except in the following circumstances:
Accommodation suppliers
Bendigo Visitor Centre provides the guest name, telephone number, address and email address for each booking made to the relevant accommodation supplier. Our accommodation suppliers require this information for the booking and if they need to contact you about the booking. Although Bendigo Visitor Centre offers accommodation from reputable accommodation suppliers, we have not placed specific limitations on these suppliers from using or disclosing your information without your permission. Therefore, we encourage you to review the privacy policies of any suppliers whose accommodation you purchase on www.heathcote.org.au.
Legal obligations
Bendigo Visitor Centre may be required by law to disclose information provided by you to www.heathcote.org.au for the purposes of obtaining products or services from www.heathcote.org.au. Bendigo Visitor Centre may also disclose information against someone who poses a threat to Bendigo Visitor Centre’s interests (such as customer fraud) or whose activities could cause harm to others.
How You Control and Access Your Information
Bendigo Visitor Centre believes that site visitors and customers should have control over the collection and use of their PII. You have control and access to your information as follows:
Booking information
If at anytime you would like to alter the PII you provided to www.heathcote.org.au in your booking, please contact us.
General
If at anytime you wish to enquire about any of your PII that is stored by www.heathcote.org.au please contact us.
Validity of Rates
All prices listed on this website are in Australian Dollars (AUD$).
Accommodation costs are for room only and do not include transfer or breakfast cost unless otherwise stated. Prices are inclusive of the Australian Goods and Services Tax. Prices over accommodation block out periods may alter from the prices advertised. Contact us for further details.
Gold Medal Operators, payment is required at time of booking. 24 Hour on Request Operators, payment is due within 48 hours of receiving confirmation. Please proceed to our "Secure Payment" form to submit credit card details.
Cancellation Policy
Whilst we provide a Free Booking Service, cancellations of confirmed bookings (where payment has been made) will attract a AUD$27.50 (inc. GST) administration fee. This is in addition to the Cancellation Fee of the Service Provider/Operator. We reserve the right to offer alternative accommodation/tour of a similar standard in the case of the accommodation/tour operator overbooking their property or for any reason beyond our control.
Special Conditions on Packages. Special conditions apply when booking packages. Package components including but not limited to: event tickets, tours, meals are non refundable when the accommodation component of the package is cancelled.
Tours
These operators reserve the right to alter itineraries at any time as a result of fire, flood, extreme weather conditions or any other circumstance beyond their control.
SECURE PAY – BENDIGO BANK
Bendigo Visitor Centre Secure Payment Gateway is provided using The Bendigo Bank Group Website Payment Gateway.
The Bendigo Bank Group Website Payment Gateway uses high security levels, which are standard for Internet banking and large scale e-commerce sites and involve the use of 128-bit encryption. You can check the security level of a web page by clicking on your Internet browser's padlock or key icon. Encryption is the standard way of protecting your information as it is transmitted between you and Bendigo Bank. This involves converting the information into an unreadable code using a "key" (and also decoding it using this "key"). The longer the key, the more difficult it is for others to break the encrypted codes.